The customer support that you can get from your shared web hosting provider is very important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical trouble with an existing account. Timely and accurate information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this can often be an indicator that you are ordering from a genuine web hosting provider and not from some reseller. If you buy a hosting account through a company that doesn't own its servers and it cannot access them right away, it's likely that you will wait for a few days so as to have a reply to any question, thus your websites may stay offline for quite some time. Alternatively, a provider that offers numerous ways of communication and has a support staff available any time will assist you to right away and help you reduce or fully avoid any downtime and possible losses.
24/7 Customer Support in Shared Web Hosting
All our Linux shared web hosting service offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our web hosting services well before you make a purchase or you're a current customer and you have any question or some difficulty, you can contact us any time, which includes holidays and weekends. We have many channels to contact us - several phone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any troubles that require extra time to research and fix. In contrast to many other website hosting suppliers, our trouble tickets have a warranted maximum reply time of just 1 hour, which means that whatever your trouble is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to receive quick support, particularly when your web site is not working effectively for whatever reason. Our Linux semi-dedicated hosting service come with 24/7 customer and tech support, consequently if something happens, you'll be able to use plenty of methods to get in touch with us - phone line with several local numbers worldwide, live chat, emails and tickets. The first two methods are for pre-sales, billing and general issues, which means that in case you do not have an account yet, for instance, you're able to find additional details for our solutions, or we will assist you with simpler tech issues. The next two options are for solely technical troubles or everything that's more time-consuming since it is much easier to follow the correspondence between you and our technical support team. The guaranteed max response time for them is only one hour, the typical one - 15-20 min, therefore you will not need to wait for a whole day in order to receive assistance like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
In case you obtain a VPS server from us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the United States, the United Kingdom and Australia plus a live chat service. When you're an active customer and you require help with a technical issue which requires longer time to investigate or resolve, you're able to open a ticket through your billing account or you'll be able to send an e-mail message and we'll take care of the issue and send you a reply within the hour. The response time is guaranteed 24/7, which includes weekends and holidays, however for many issues it takes no more than 30 minutes to get assistance. The support service covers the VPS and all of the pre-installed software it features, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we provide include 24/7 support through different means of communication and with a one-hour max response time guarantee. When you want to learn more about the plans or you have some general or billing questions, you'll be able to call one of the local numbers we have worldwide or you can use our live chat service and consult with a live representative. For solely tech issues which need the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to keep track of a given issue. The response time for them rarely surpasses 30 mins, which means that you can forget about having to wait for an entire day in order to receive assistance. The support service is available for any server-related issues, as well as the pre-installed software. In the event that you want support for third-party applications, you can consider obtaining the Managed Services upgrade that we provide with all packages.