There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a ticketing system. It’s the easiest method of correspondence for several reasons. If no customer service staff member is available at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably be received. Additionally, you can copy ‘n’ paste large pieces of information without needing to worry about typing mistakes, and in case a given problem requires more time to be sorted out or a number of responses must be exchanged, all the information will be in one location, so each party can always see the steps taken by the other one. The downside of using tickets to touch base with your web hosting company is that they are often separate from the hosting platform, which suggests that if you need to supply info or to follow guidelines, you will have to use no less than 2 separate admin dashboards and this number can increase in case you wish to administer several domains. Also, lots of web hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for an answer.
