A live chat is among the channels of communication supplied by some website hosting companies as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech support. This method of contact is quicker than a support ticket and it'll make it much less likely to misunderstand or misspell anything as compared to a telephone call with an agent. Furthermore, if the issue that you experience needs some time to be examined and resolved, you can do something different at the same time instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service for free provided that you have web access even if your hosting provider is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Web Hosting
We provide a live chat support service for all Linux shared web hosting service that we offer and we are able to support you with almost everything in real time. If you do not have an account with our company yet, we are able to give you more information about the packages so as to help you to select the most appropriate plan. In case you are an active customer, we will be able to help you with any general or billing issue and even with numerous common tech matters, for example an e-mail address installation in a desktop e-mail client. In case you are unable to give us a call for whatever reason or you are in some country where we don't have a local telephone number, the live chat will be the best choice to contact us. Of course, some problems need longer time to investigate and test, so you'll have to open a ticket to our technicians, still, we are able to save you time and assist you with a number of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with all our Linux semi-dedicated hosting service, you'll be able to find the replies for any questions you may have or have numerous troubles resolved right away. The chat service is accessible every single day, which means that you are able to talk to an agent even on holidays and weekends. In case you're unsure which package is better for your websites or if our state-of-the-art cloud hosting platform covers some system requirements, you may join our live chat before you purchase anything. If you're an active customer, you can get more info about account settings, billing issues and various common technical problems you may have, for example in case you can't set up an email account in a client on your PC. The live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.