Should you ever encounter a problem with your website and be incapable of handling it on your own, ask the respective web hosting provider’s client support staff to assist you to bring the site back online. A swift solution would be best, but lots of companies respond within twenty four hours or even more, all the more so if you are dealing with a reseller. Even if the problem can be resolved with ease, your website may not work correctly or it may not be available whatsoever for a prolonged time interval, so you may lose prospective customers because it is extremely unlikely that anybody will be happy to revisit a website that is inoperative. Therefore, you need to make sure not only that you can touch base with your hosting provider, but also that they can answer and help you in a well-timed fashion. If a script update does not go smoothly or you delete something unintendedly, for example, the website must be fixed swiftly in order to prevent extended downtime.
One-Hour Response Guarantee in Shared Web Hosting
If you’re using one of our Linux shared web hosting service and you have an inquiry or encounter a certain complication, you can get in touch with us 24/7/365 by opening a support ticket or by writing an email and we’ll make sure that you obtain an answer in no more than 60 minutes. If the issue can be resolved, we will do it before we get back to you, whilst in case there is something that you need to do on your end, we will give you all the needed information – what workable solutions to try out, what settings to check, etc. Typically, you’ll receive an answer within less than 30 minutes, which goes to say that waiting around for hours and hours or even for more than one day to obtain help is something unthinkable. Our 60-minute reply guarantee is valid for any inquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care staff reps will be at your service all the time and they will answer any trouble ticket that you submit through your hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you have a general inquiry relating to your semi-dedicated server or you experience some difficulty and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 24x7 to deal with any billing, technical or general issue. In case you get in touch with us about anything that is within our power, we will sort it out before we respond to you, which goes to say that you won’t have to wait around for hours or even days while the problem continues. In case there is something that you need to do on your end, we will supply you with the needed information – what workable solutions to try out, what actions to take, etc.