In the event that you've ever had a shared web hosting account before or you've dealt with any other type of online service, you are probably aware from your personal experience that for many things it's better to consult with a live person on the telephone instead of exchange tickets or e-mail messages. In order to learn more about a specific service before you decide to purchase it or when something small-scale should be done, for instance, it is much easier and faster to do it live. When you are able to seek the advice of representatives by phone, it is very likely that you're using the services of a real website hosting supplier, not a reseller. The type of support that you will get on the telephone differs between different suppliers - from standard issues to professional technical support. Usually most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical matters are resolved through e-mail or tickets.
Phone Support in Shared Web Hosting
We believe that being able to communicate with a live consultant is very important, that's why we have three support lines globally (USA, UK and Australia) and you can get in touch with us on the phone for 14 hours every day. If you consider getting one of our Linux shared web hosting service, for instance, you have the option to phone us and find more about our services before you order so as to be sure that we do cover all of the system requirements for your web sites. After your order, you will be able to call us about any sales or billing issues you may have, or receive any type of general or basic tech information that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you will have to use our ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer feature live phone support for 14 hours a day. In case you hesitate which package is suitable for your web sites, you want to learn more about a plan's features or you're looking for any other type of info about our services, you can call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our support representatives will assist you. If you currently have an account, you're able to get in touch with us about sales and general issues, although we're often able to assist with many technical issues as well. For entirely tech difficulties you'll need to employ our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option if your problem needs longer time to be solved or it needs to be escalated to our system administrators.