Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • Each help request you send to us will be attended to within maximum 60 minutes. In case your trouble ticket or e–mail requires additional assistance from an administrator, we will forward it and leave a note to inform you that your case is being worked on. If you make use of the Managed Services package, any of the server management tasks included there will be completed at a time of your preference.

  • Top quality support service

  • A Top–Quality Support Service

  • We’ll be at your disposal 24x7 to reply to any queries that you may have regarding our Web Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need help handling server administration tasks, you can make use of our Managed Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Control Panel is installed by default for every dedicated server. Among its functions is a very useful integrated knowledge base that will walk you step by step on how to use it. The majority of help articles in addition video versions that demonstrate all the actions that you can perform in a very illustrative way. You can find all the help articles and the video tutorials in the top right corner of each Web Control Panel section.