1 hour ticket response
Quick support is our principal objective and this is the reason why we’ve got a team of expert customer support engineers who are eager to provide a quick reply to any question that you might have. Just open your helpdesk ticket from your Web Control Panel and we will reply within one hour at the latest. As a matter of fact, we work hard and aim for a twenty–minute client support ticket response time.
An Outstanding Tech Support Service
Our customer service staff representatives have enormous experience in the Linux shared web hosting service field and are skillful enough to deliver a rapid answer to your problem. If, however, the problem at hand is not within the competency of a tech support engineer, the technical support ticket will be forwarded to a developer or administrator for further investigation.
A User–Friendly Help Center
Integrated into the Web Control Panel is an easy–to–navigate Help Center section, which features various sources of information. You can search through a regularly updated knowledgebase featuring web hosting account administration articles and website administration articles, watch our educational video tutorials or take a gaze at the F.A.Q. database.
