Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Guarantee

  • Our crew of professionals will do their best to reply to your advice enquiries within less than 1 hour. If, however, the problem you have come across calls for help from our Administrators’ =Department,= we’ll forward the ticket to the person in charge and will write a note to notify you.

  • Top quality support service

  • Top–quality Technical Help Service

  • We’ll be working for you 24x7x365 to provide you with information and tech support and also to assist you with any trouble that you could run into when maintaining your virtual server. We are able to assist you with all pre–configured software, like your OS, server administration panel (in accordance with the VPS type) and the Web Control Panel produced entirely by our developers.

  • Intuitive help center

  • An Informative Help Section

  • Each part of the Web Control Panel that is provided as a gift with your VPS has an incorporated collection of articles. You will find an assortment of detailed how–to posts and an array of step by step video courses that demonstrate all the necessary web site managing jobs. You can view them by hitting the Help or Video buttons in the right corner of each Control Panel section.